Which shipments can use GlobalPost 2Day Promise?
New labels are available for eligible domestic, single-piece shipments up to 1 lb in USPS Zones 1–3. Zones are based on your shipping origin and destination; ShipStation must return an available rate for the shipment.
Previously purchased GlobalPost 2Day Promise shipments, including Zone 4, remain part of PromiseDesk’s 90-day claim review. Today’s purchase coverage does not exclude those shipments from review; the usual delivery, filing-window, and claim requirements still apply.
Can I use PromiseDesk if I haven’t used GlobalPost before?
Yes. PromiseDesk can identify opportunities to use GlobalPost 2Day Promise and, after setup, tag eligible unshipped orders in ShipStation. You choose the service before buying the label. Shipments already sent without GlobalPost 2Day Promise cannot receive a retroactive refund under that guarantee.
What does the 90-day review show?
The review checks purchased GlobalPost shipments for potential claims. Separately, it uses your past Ground Advantage shipments and current GlobalPost coverage and rates to estimate future shipping opportunities. Potential refunds, estimated postage savings, and estimated recoveries are separate figures—not guaranteed payouts. You can review the results before finishing setup.
When does automatic filing start?
After you complete setup and authorize filing. PromiseDesk files clearly eligible claims automatically; cases that need a closer look are reviewed by our team first. Claims you identify as already filed are excluded.
Do I need to keep Chrome open?
The connected Chrome extension needs to be available to file claims. Shipment monitoring continues when Chrome is closed, and queued filing can resume when the extension reconnects. You can review claim status in your dashboard.
Does PromiseDesk change the shipping service on my orders?
No. Automatic tags help you spot eligible orders in ShipStation; you still choose the shipping service and buy the labels. Tagging starts after setup. Contact Support in PromiseDesk if you need to change the tagging setup or your connected ShipStation API key.
How does PromiseDesk billing work?
GlobalPost credits the full approved postage amount to the merchant's ShipStation account balance. That balance
can be used toward future ShipStation labels, including services other than GlobalPost. Because GlobalPost
credits the merchant directly, PromiseDesk separately bills a success fee of 50% of approved refunds to the saved payment
method. There is no subscription fee and no success fee on a denied
claim.
Your billing schedule is based on projected monthly recovery across your account, not your store revenue or
the size of a single claim. The projection determines billing requirements; it is not a guaranteed refund or
an estimate of your next bill. Fees are normally collected on your schedule or when approved fees reach your
threshold, whichever happens first. Your assigned schedule and current fees are shown in Settings → Billing.
| Projected monthly recovery | Billing schedule | Fee threshold | Payment setup |
|---|
| Under $100 | Month-end | $10 | Credit or debit card |
| $100 to under $1,000 | Weekly | $25 | Credit or debit card |
| $1,000 to under $10,000 | Daily | $100 | Credit or debit card + ACH backup |
| $10,000+ | Daily | $250 | Credit or debit card + ACH backup |
Examples
- Month-end / $10 schedule: Two approved claims total $10. The merchant receives a $10 ShipStation balance credit and PromiseDesk accrues a $5 fee. Because the fee is below the $10 threshold, it waits until month-end.
- Weekly / $25 schedule: Eight approved claims total $56. The merchant receives a $56 ShipStation balance credit and PromiseDesk accrues a $28 fee. Because the fee exceeds the $25 threshold, it may be collected before the weekly billing day.
- Daily / $100 schedule: Thirty approved claims total $210. The merchant receives a $210 ShipStation balance credit and PromiseDesk accrues a $105 fee. Because the fee exceeds the $100 threshold, it may be collected that day.
- Daily / $250 schedule: Seventy-two approved claims total $504. The merchant receives a $504 ShipStation balance credit and PromiseDesk accrues a $252 fee. Because the fee exceeds the $250 threshold, it may be collected that day.
A fee threshold is not a fixed charge or a spending cap. You are billed only for success fees that have accrued. Payment processing is included;
PromiseDesk does not add a separate card or ACH surcharge. Prepaid cards are not accepted. Any outstanding
approved fees remain payable if you cancel. Applicable invoice taxes may also apply.
Why might I need an ACH backup?
ACH backup is required for billing schedules with projected monthly recovery of $1,000 or more. Each collection tries your card first. If the card fails, new claim filing pauses until the outstanding payment settles through ACH. Repeated card failures can delay new filings while bank payments clear.
What happens if I cancel?
Contact Support in PromiseDesk to request cancellation. New claim filing and automatic tagging stop once cancellation is processed. Already-submitted claims continue through settlement, and success fees on approved refunds remain payable until those claims are resolved. Your account remains available while outstanding claims and fees are settled.
How do I enable GlobalPost in ShipStation?
- Open Account Settings, then choose Shipping → Carriers.
- If ShipStation Carriers are not active yet, choose Get Started and complete ShipStation's payment and terms setup.
- Turn on GlobalPost. Open its Services list, select GlobalPost 2Day Promise, and save.
- Return to PromiseDesk and choose Check again.
If ShipStation shows an Update or approval step, complete that first. Approval can take two to three business days.
ShipStation's GlobalPost setup guide
Do I need to be the ShipStation account owner to file claims?
You must be authorized to file claims for that account, but you do not have to be its owner. The person completing PromiseDesk setup authorizes filing using their account details. Contact Support if those details need to change; changes require admin approval.
What actually starts the 2Day Promise clock?
The first physical USPS transit scan starts day zero. Buying or printing the label does not start the guarantee, and electronic or pre-shipment records do not prove that USPS possessed the package.
Why does PromiseDesk recognize “Departed Post Office”?
Departed Post Office is physical movement in the USPS network. GlobalPost's published rule says the first transit scan starts the guarantee; it does not require an event literally named “Accepted.” PromiseDesk uses the event to calculate the deadline but marks it as a Transit-scan exception because GlobalPost has disputed this wording in a real pilot claim.
Can a self-service kiosk create this confusing timeline?
USPS officially allows customers to use a self-service kiosk to scan a prepaid label. In PromiseDesk's private pilot, using that option has been followed by a later physical USPS event labeled “Departed Post Office” instead of the ordinary “Accepted” wording. That observed sequence may vary by facility, so PromiseDesk preserves the complete timeline rather than assuming every kiosk or Post Office behaves the same way.
USPS Self-Service Kiosk information
How can I reduce the chance of a transit-scan dispute?
- When practical, ask for a staffed-counter acceptance scan on the day of handoff.
- Keep the USPS receipt or kiosk confirmation.
- Confirm the public USPS timeline shows physical movement that day.
- If the first physical event is “Departed Post Office,” PromiseDesk admin review can retain a screenshot showing that event. PromiseDesk will prepare the claim as a Transit-scan exception.
Does “Out for Delivery” mean it was delivered on time?
No. It is not actual delivery. However, GlobalPost's published rule currently treats Out for Delivery or an attempted delivery as the event that stops its guarantee clock. PromiseDesk stores that policy event separately from the true Delivered scan and creates a Policy exception when they conflict.
Current GlobalPost 2Day Promise details
What does PromiseDesk include with an exception claim?
The uploaded image stays intentionally simple: clock-start date, promise date, delivery date, both carrier tracking numbers, and the authoritative acceptance, policy-stop, and delivery events in the merchant’s business time zone. For a 2Day Promise claim, the separate Shipment Date field receives that same verified first-transit date—not the date printed on the label. Internal data sources and policy logic remain in PromiseDesk.