For ShipStation merchants

Late delivery refunds, recovered.

PromiseDesk files qualifying GlobalPost 2Day Promise claims for your ShipStation shipments.

See the workflow Create your account

New GlobalPost 2Day Promise labels are available for eligible shipments in USPS Zones 1–3.

Coverage
Eligible U.S. shipments
Service
GlobalPost 2Day Promise
Success fee
50% of approved refunds
Eligible orders tagged in ShipStation Automatic claim filing Refunds to your ShipStation balance

Your shipments and claims

For the shipments you’ve sent.
And the orders up next.

Already using GlobalPost? Check for qualifying refunds. New to it? See which orders could use GlobalPost 2Day Promise before you buy labels.

Claim filing

Qualifying claims, filed automatically.

After you authorize filing, PromiseDesk monitors your GlobalPost shipments and files clearly eligible claims. Cases that need a closer look are reviewed by our team before filing.

GlobalPost eligibility

Your nearby shipments may qualify.

GlobalPost 2Day Promise is available for eligible single-piece shipments up to 1 lb in USPS Zones 1–3. USPS zones are measured from your shipping origin. Availability is confirmed by ShipStation’s current rates.

Claim visibility

See the details behind each claim.

Open any claim to see its shipment timeline, filing status, and refund amount.

Automatic order tags

Spot eligible orders before you ship.

PromiseDesk tags eligible unshipped orders in ShipStation so you can choose GlobalPost before buying labels. You stay in control of the shipping service you use.

How it works

From connection to automatic filing.

  1. 01

    Connect ShipStation

    Create your account, verify your email, and connect your ShipStation V2 API key.

  2. 02

    Review your results

    Review 90 days of shipping history for savings opportunities and recent eligible refunds. PromiseDesk files new claims only within 30 calendar days of the first qualifying transit scan. Shipments sent without GlobalPost aren’t eligible for a retroactive 2Day Promise refund.

  3. 03

    Finish setup

    Confirm your business details, add a payment method, connect the Chrome extension, and authorize automatic filing.

  4. 04

    Track your claims

    See filing progress and approved refunds in PromiseDesk. Keep Chrome available for automatic filing; shipment monitoring continues when it’s closed.

A recovery, step by step

From a late shipment
to an approved refund.

The shipment timeline shows why a claim qualifies. GlobalPost confirms the refund after reviewing the claim.

Illustrative example. Not a live claim or a guaranteed outcome.

Recovery exampleIllustrative
GlobalPost 2Day PromiseGP2D••••••••••43US
  1. 01In transitDay 0Clock starts
  2. 02Promised byDay 2Deadline
  3. 03Out for deliveryDay 3Late
  4. 04Refund confirmationAfter claim reviewApproved
Example refund amount$5.11To be credited to
the ShipStation balance

Simple success-fee billing

50% of approved refunds.
No subscription fee.

GlobalPost credits the full approved refund to your ShipStation balance. PromiseDesk bills its 50% success fee separately. There is no subscription fee and no success fee on denied claims.

See billing examples

Billing example · Approved refunds

$100
ShipStation credit +$100Success fee $50
How billing schedules work

Your projected monthly recovery determines when fees are collected, not the success-fee percentage. You can see your assigned schedule in Settings.

Under $100 projected per month
Month-end or at $10 in approved fees
$100 to under $1,000 per month
Weekly or at $25 in approved fees
$1,000 to under $10,000 per month
Daily or at $100 in approved fees · ACH backup required
$10,000+ per month
Daily or at $250 in approved fees · ACH backup required

Fees are collected on your schedule or when the fee threshold is reached, whichever comes first. A threshold is not a fixed charge: you pay only the success fees that have accrued.

Full billing details
Create your account