Our purpose

PromiseDesk helps merchants identify, prepare, submit, and track eligible GlobalPost 2Day Promise claims. The PromiseDesk Claim Assistant Chrome extension has one purpose: securely carry out that claim workflow for the PromiseDesk merchant account paired with the browser.

Information we handle

Depending on how you use PromiseDesk, the service and extension may handle:

• Merchant and claim-contact details, including a name and claim-routing email address.
• Authentication information, including a one-time pairing token for the connected browser.
• Shipment and claim information, including tracking and order numbers, dates, events, amounts, claim type, and claim explanation.
• Generated timeline evidence and the contents needed to complete the GlobalPost claim form.
• Connection, queue, status, and error information needed to operate and secure the service.

How the Chrome extension works

The extension communicates with app.promisedesk.com over HTTPS to retrieve work assigned to the paired merchant account and report the result. It can open and interact with the specific GlobalPost claim form hosted by Alchemer, enter the required claim information, attach evidence, and confirm the outcome.

The pairing token is stored in Chrome's local extension storage until it is cleared, replaced, or the extension is removed. Active claim state may be stored temporarily in Chrome's session storage so interrupted work can resume.

What the extension does not do

• It does not read or sell browsing history.
• It does not run on unrelated websites.
• It does not use information for advertising, credit, or lending purposes.
• It does not download or execute remote program code.

Service providers and claim destination

PromiseDesk may use infrastructure and security providers to operate the service. Claim information is sent to GlobalPost through its Alchemer-hosted claim form when an authorized claim is prepared or submitted. We do not sell personal information.

Retention and your choices

We keep service, claim, accounting, and security records for as long as reasonably necessary to provide PromiseDesk, maintain accurate claim history, meet legal obligations, and prevent abuse. You can disconnect the extension by clearing its pairing details or uninstalling it. Contact us to request access to, correction of, or deletion of information associated with your merchant account, subject to records we must retain.

Security

We use technical and organizational safeguards designed to protect information in transit and at rest. No security system is perfect, but we limit extension access to the production PromiseDesk app and the specific GlobalPost claim form required for the workflow.

Contact

Questions or privacy requests can be sent to support@promisedesk.com.